Titles, dates and organizations exactly as held — no upgraded titles, no inferred seniority.
Partners with maintenance, operations and business users to improve SAP-enabled asset management processes — work orders, notifications, functional locations and the master data that decides whether an operation can be measured at all.
Leads end-to-end business systems design for founders, SMEs and organizations navigating growth — discovery and process mapping through configuration, integration, automation and handover.
Writing on business systems, automation and AI adoption for operators and leaders who have bought the tools and still do not have a system.
Business strategy and analysis for client programmes, alongside facilitated mentorship sessions developing crucial business skills across partner organizations.
Coordinated reporting, governance and follow-up workflows — designing how information moved and who acted on it, rather than reporting on it after the fact.
Supported automation and process improvement initiatives across pre-award activity, with the analytics and visualization to show where the process was actually losing time.
Ran requirement gathering with business personnel at every level and pioneered documentation of workflow processes, planning and scheduling practice, and SAP Sales & Distribution configuration — through test scripts, functional specifications, user manuals, training, knowledge transfer and data migration, then post-implementation workshops to find where adoption was hurting.
Selective SAP-run programme; exited certified in both Ariba Sourcing and Business Process Integration with SAP S/4HANA.
Proposed and implemented IT solutions with change management built in to protect adoption — eliciting and validating requirements, then documenting obsolescence plans, functional specifications and process flows for the build teams.
Hosted workshops for the Google-backed initiative helping women and underrepresented groups speak openly about their accomplishments.
Trained SMB managers on where the opportunity actually sits online and how to use it — including setting up their business listings and following through to make sure it worked.